Privacy Policy

1. Information We Collect

1.1 Personal Data
We may collect personal data when you interact with us through our Site or during ticket purchases, including but not limited to:

• Contact Information: such as your name, email address, postal address, and phone number.

• Payment Information: credit/debit card details, billing address, and other financial data necessary to process your ticket purchase.

• Account Information: if you create an account on our Site, we may collect username, password, and related details.

• Event Preferences: information about the events you are interested in or have purchased tickets for.

• Communication Data: messages and inquiries you send to us, including email correspondence.
   

1.2 Automatically Collected Data
We may collect certain data automatically when you visit our Site or ticket booking page, including:

• Device Information: IP address, browser type, operating system, and device identifiers.

• Usage Data: details of your visits to our Site, including traffic data, location data, logs, and other communication data.

• Cookies and Tracking Technologies: we use cookies and similar technologies to enhance your experience, understand user behaviour, and deliver personalized content and advertisements. You can control the use of cookies through your browser settings.

2. How We Use Your Information
We use the information we collect for various purposes, including:

• Processing Transactions: To process your ticket purchases, manage event registrations, and provide customer support.

• Website Functionality: To personalize your experience on our Site, including remembering your preferences and login details.

• Marketing and Communications: To send you promotional emails, newsletters, and other marketing communications related to our events and services. You can opt out of these communications at any time.

• Analytics and Site Improvement: To analyze trends, monitor site usage, and improve our Site's functionality and user experience.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information
We may share your personal data with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processors, marketing services, IT support, and website hosting.

• Event Organizers: To fulfill your ticket order and provide you with event-related information.

• Legal Authorities: When required by law or in response to legal requests, subpoenas, or court orders.

• Business Transfers: In connection with a merger, sale, or acquisition of our business or assets.
   

4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no internet transmission is entirely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

5.1 Access and Correction
You have the right to access, correct, or update your personal data at any time by logging into your account or contacting us directly.

5.2 Opt-Out
You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

5.3 Data Deletion
You may request the deletion of your personal data by contacting us. We will comply with your request, subject to our legal obligations.

5.4 Cookies Management
You can manage your cookie preferences through your browser settings. Disabling cookies may affect your experience on our Site.

6. Third-Party Links
Our Site and ticket booking page may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. International Data Transfers
If you are accessing our Site from outside the United Kingdom, your data may be transferred to, stored, and processed in the United Kingdom or other countries where our service providers are located. By using our Site, you consent to such transfers.

8. Children's Privacy
Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our Site with the updated effective date.

10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Soul Mama
Gantry Hotel 
(Curio Collection by Hilton)
40 Celebration Ave, East Village,
Stratford, London, E20 1DB
 
CONTACT US
E: london@soulmama.co.uk